Shipping Policy
All parcels are delivered by our courier partners, JNT, Line Clear and CityLink (*Oversea courier partners, Ant Parcel Hub). Customer will receive shipping details with tracking number by email once the order has been processed. You may expect to receive your order within 2-6 business day (excluding Saturday, Sunday & Public Holiday); Oversea: You may expect to receive your order within 7-10 business day (excluding Saturday, Sunday & Public Holiday).
You are required to contact our customer careline at 016-6777828 if you have not received your parcel within the expected delivery time.
- Shipping time is vary depending on factors that are not controlled by us. The estimated delivery time is only for a reference and may differ from the actual delivery time. Shi Er Yue Tang Enterprise shall not be liable for increased expenses or delivery cost, lost of profit/goodwill or any other special, incidental direct or indirect or consequential damages due to late delivery or non-delivery of the order.